Shipping, Returns & All that Fun Stuff You Want to Know
Someone 21 years of age or older must be available to sign for the gift delivery. If someone 21 years of age or older won’t be available at the delivery location, we highly recommend sending the gift basket to a business address.
FedEx / UPS / GSO: will make 3 attempts to deliver the gift basket, if the person is not available at the time of delivery, the delivery company can hold the gift at their facility for pickup. If the recipient does not pickup the gift basket within 5 business days, the package will be sent back to The BroBasket. We will gladly either refund your order (minus any associated shipping costs there & back) OR we can reship the BroBasket however additional shipping costs will be charged.
It is a Gift and We Are Proud of it
Special Requests: We love making their gift as personalized as possible. That means we will entertain special requests (within reason) to take their gift to the next level. We’ve hunted down special liquors, beers, and wines, but we also love doing simple things like including a shirtless photo of Zac Effron, or finding their favorite snacks (sorry guy that wanted pizza rolls – no frozen items)
Gift Packaging: Each one of our gift baskets is made in house to order insuring freshness of the contents. We consider our gifts to be drinkable arrangements and as such that is how they arrive; almost looking too good to drink… almost. We are one of the few online gift basket retailers that offer products that arrive pretty much how they appear on our website. Our BroBaskets are devoid of the frilly bows, silly gift wrap and other pomp and circumstance you may see on the “other guys” baskets. They come how they look on our website, with clear plastic shrink wrap over them and packed in a box with hi-tech materials and processes to make sure they arrive looking awesome; no peanuts to make a mess.
Price, Sender’s Name, & Other Sensitive info: We do not include the price of the BroBasket on anything the recipient gets, and your name will only be included on the greeting card if you sign it. So if you want the recipient to know who sent the gift basket, then make sure you include that in your special message, otherwise it may show up looking anonymous; something you can also request but you have to specify that in the order notes.
Delivering on an exact date: We do offer the ability to choose what date you want your gift to arrive, BUT we cannot guarantee delivery on that specific day if you do not choose the appropriate shipping option to get it there on that date. Example – You pick tomorrow on the calendar, but then select standard 4-6 business day ground shipping, meaning it will take 3-5 business days to get there. This shipping method will not get your gift to its destination tomorrow even if you picked tomorrow on the calendar. You needed to pick “overnight” to get it there tomorrow. We do our best to get your gift out of here quickly and into the recipient’s hands, but we cannot be held accountable for delivery issues caused by FedEx / UPS / GSO or if someone wasn’t there to sign for it.
Standard Shipping & Fulfillment: We process orders that come in before 3pm PST, 6pm EST the same business day, making us an awesome last minute gift option. We only process and ship orders Monday – Friday and are beholden to our shippers delivery schedules which also include some holidays. Standard means 4-6 business days and business days mean Monday-Friday unless you are having the gift delivered on Saturday (Sorry if we can’t deliver your gift baskets on Sunday. Unlike Amazon, we can’t make large companies deliver on special days for us )
Who, where, and what can we deliver gifts to
We Cannot Deliver Alcohol to: Post Office Boxes, Puerto Rico and other US territories, and/or Military Bases
International Delivery: We do not deliver any of our BroBaskets anywhere outside of the 50 US states.
Restricted States: Thanks to some antiquated State laws we can not ship BroBaskets with alcohol in them to every state, these include but are not limited to; Utah, Alabama, New Hampshire and Kentucky. There are a few other states that we can only ship certain things to, see the full list here.
Extreme Weather: With the heat of summer and the chill of winter some gifts may arrive in less than stellar condition (especially chocolate in the summer), so if you want to make sure their gift which may include items like chocolate, gets there unmelted, choose one of our expedited shipping options. In cases when extreme weather or unforeseen acts of nature disrupt transportation, we cannot guarantee delivery time-frames. We assure you though that we will do everything possible to get your gift delivered on time.
How fast can my order get there?
On orders received before 3pm PST, 6pm EST
- 4-6 Business days* Delivery: Please consult the UPS map for estimated times, West Coast can be as short as 1 day, East Coast ranges from 4 to 6, if you are shipping to a large Metropolitan area, like New York City, it typically takes 4 business days.
- 1-2 Business Days* Delivery: All orders going to Arizona & Nevada only take one to two business days to get there, BroBaskets going to large cities like Las Vegas or Phoenix typically only take 1 business day (Please selected Saturday Delivery** if you want it there that day)
- 1 Business Day* Delivery: All orders going to California only take one business day to get there (Please selected Saturday Delivery** if you want it there that day)
- Express 3 Day: Should get your BroBasket will get there in 3 business days, will not be delivered on weekends
- 2 Day Air: Gets your BroBasket there in 2 business days including Saturday** (Must pick Saturday Option)
- Overnight: If you want your BroBasket there tomorrow and you are ordering before 3pm PST (12pm est) it will get there including Saturdays** Tomorrow (Must pick Saturday Option)
*Business Days: Are considered Monday through Friday except for major holidays. If you want it delivered on a Saturday* (recommended for residential address) please ensure you are ordering 5 days in advance, if not please select 2 day air or Overnight. Please do not ask us to have it delivered on a Sunday, only the big wigs at Amazon can pull that magical feat off. In cases when extreme weather or unforseen acts of nature disrupt transportation, we cannot guarentee delivery timeframes. We assure you though that we will do everything possible to get your gift delivered on time.
**Saturday Delivery: caries a $9.95 additional fee, you must choose Saturday on the Delivery Date Calendar at Checkout to get your BroBasket their on Saturday
Returns, Breakage, and any other Unforeseen Problems
Returns: If you receive the basket and are anything less than stoked we will happily let you return it for a full refund (minus any associated shipping costs)
Breakage: We do our best to make and package our gift baskets securely, but our shippers just always seem find a way to break something. If their BroBasket arrives with any broken item(s) we will send and replace any of the items from a glass to the entire basket, free of charge.
Other Problems: We know we are not perfect, so if you ever have a problem receiving or sending one of our gift baskets, please feel free to contact us firstname.lastname@example.org | (844)446-2443 and we will try our best to make sure you leave happy.
Please refer to our lengthy terms and conditions to be assured that we follow all applicable local and state laws and do not sell or ship any gift baskets containing alcohol to minors as they are prohibited by law to receive or send liquor, wine and beer. As noted above someone 21 years of age or older must be present to sign for any gift baskets containing alcohol.